Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What materials are used in Jama Jewels pieces?
We use premium materials including 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the composition of individual pieces.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in the provided Jama Jewels pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, all Jama Jewels items come with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.