Returns & Exchanges
At Jama Jewels, we want you to shine in every piece you purchase; if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Our goal is to ensure your shopping experience is as brilliant and seamless as our collection.
Initiate Your Request
Log into your Jama Jewels account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully place the jewelry in its original velvet pouch and designer box to ensure it is protected during transit, including all authenticity certificates.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel, ensuring no other tracking labels are visible.
Receive Your Refund
Once our quality assurance team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing